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Information
Christmas & Holiday Hours – Orders in by Dec 13 will go out by Dec 14. Our office will be closed Dec 14- Jan 3rd. Any orders after Dec 13 will go out in early January.
Canada Delivery is available only.
We ship typically Wednesdays and Fridays. Allow 3-7 days pending where you reside. Shipping to Nova Scotia and further most Eastern Provinces may add additional time.
We are not shipping to the US at this time. With protocols and restrictions changing often regarding shipping fees and products/ingredients, we have decided shipping across the border is not available. We appreciate your patience during this time.
Free Shipping – Orders over $75 ship free excluding certain promotions. Some promos may require a minimum spend.
At this time we ship via FedEx. Please refer to the shipping guidelines we have in place. Please note we may need a few days to make sure your products are packaged and shipped within a timely manner.
Refunds- We do not offer refunds or exchanges at this time.
Customer Support
We are happy to answer any questions that you may have about our products by email only. No refunds or exchanges on makeup purchases at this time, however, faulty manufacturing and product stability may occur, please do email us at concierge@trenalaine.com immediately following unpacking your goodies.
Ingredients are all listed in each product description. Please do your research prior to purchasing but you can also email us directly concierge@trenalaine.com
Secure Payment
Payments are submitted securely for your peace of mind.
We use a secured app – STRIPE, to process your visa or MasterCard for both online stores and book your appointment.
You will automatically receive an email notification of the booking/order followed by another email confirming your order and tracking #.
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